The City of Calgary business unit for Waste and Recycling Services manages residential waste collection for 300,000 residential homes and operates three landfills and various community recycling depots, and is expanding to provide a city-wide residential recycling service. Its focus is on taking action to protect Calgary's environment, with the goal to recycle 80 per cent of waste by 2020. This strategic objective creates new challenges in process and service management. Traditional and strategic planning methods are no longer sufficient to manage this new dimension of size and complexity of services. Decision-making towards collection services needs to be done more effective and efficient in order to accommodate resource and budget constraints of the forthcoming years.

The key business goals of the program are:
For questions or register for an account, please contact:
Dr. Guenther Ruhe
Software Engineering Decision Support Laboratory
University of Calgary
2500 University Drive NW, Calgary, Alberta T2N 1N4

Tel (403) 220 7692, Fax (403)284 4707
Email: ruhe@ucalgary.ca